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1. When will I receive my order?
All digital products are delivered within 5–30 minutes after your order is confirmed.
Delivery is sent to your email or WhatsApp.
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2. Do you offer Cash on Delivery (COD)?
Yes, COD is available.
Your product is delivered first, then you complete the payment after receiving and checking it.
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3. Are all products digital?
Yes. Softpluse sells 100% digital products—no physical shipping required.
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4. Why do some products require payment first?
Subscription-based services (Netflix, Spotify, PlayStation, etc.) require activation on our side, so payment is needed first to complete the setup.
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5. What should I do if I don’t receive my order?
If you don’t receive your product within 30 minutes, contact us immediately:
📧 softpluse.help@gmail.com
We will re-send it right away.
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6. What if the product doesn’t work?
We offer free replacement if:
The activation key is invalid
The download link has an issue
The account login doesn’t work
We help you until your product works 100%.
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7. Are refunds available?
Since all items are digital, refunds are not provided after delivery.
However, we provide full support and free replacement if any issue occurs.
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8. Can I use the product on any device?
Most products are compatible with Windows, macOS, Android, and iOS.
Each product page includes compatibility details.
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9. How do I contact support?
Our support team is available 24/7:
📧 softpluse.help@gmail.com
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10. Can I request a custom product?
Yes! If you’re looking for a specific software or subscription that isn’t listed, feel free to contact us.